Privacy Policy

Your privacy is important to us

Last updated: December 10, 2024

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Create an account or profile
  • Contact us through our forms
  • Subscribe to our newsletter
  • Use our AI services and demos
  • Participate in surveys or promotions

Types of Personal Information:

  • Contact Information: Name, email address, phone number, company name
  • Account Information: Username, password, preferences
  • Professional Information: Job title, industry, company size
  • Usage Data: How you interact with our services
  • Technical Data: IP address, browser type, device information

2. How We Use Your Information

We use your personal information to:

  • Provide and maintain our services
  • Process your requests and transactions
  • Send you technical notices and updates
  • Respond to your comments and questions
  • Provide customer support
  • Improve our services and develop new features
  • Send marketing communications (with your consent)
  • Comply with legal obligations

Legal Basis for Processing (GDPR):

  • Consent: When you opt-in to marketing communications
  • Contract: To provide services you've requested
  • Legitimate Interest: To improve our services and prevent fraud
  • Legal Obligation: To comply with applicable laws

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information in these limited circumstances:

  • Service Providers: Trusted third parties who help us operate our business
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: When you explicitly agree to the sharing

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption: Data in transit and at rest is encrypted
  • Access Controls: Limited access on a need-to-know basis
  • Regular Audits: Security assessments and penetration testing
  • Staff Training: Regular security awareness training for our team
  • Incident Response: Procedures for handling security breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Retention Periods:

  • Account Data: Until account deletion plus 30 days
  • Contact Inquiries: 3 years from last contact
  • Marketing Data: Until unsubscribe plus 1 year
  • Legal Records: As required by applicable law

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Restriction: Limit how we process your information
  • Portability: Receive your data in a machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for processing

To exercise these rights, please contact us using the information in the "Contact Us" section.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@sufi2.ai

Address: SUFI 2 AI Agency, Privacy Department

Phone: +1 (555) 123-4567