The Complete Guide to Insurance Automation ROI: What to Expect in Year One

Modern insurance automation spans five core categories:

1. Lead Enrichment & Scoring: Automatically research and qualify leads 2. Proposal & Quoting Automation: Generate custom proposals and quotes instantly 3. Meeting Preparation: Research prospects and generate briefing docs 4. Call Intelligence: Record, transcribe, and analyze sales calls 5. Multi-Channel Outreach: Automate renewal reminders and follow-ups

Most agencies implement 2-3 categories in Year 1, then expand. We'll calculate ROI for each individually, then show total impact.

Returns:

• Time savings: 2.75 hours/day × 5 agents × 250 days = 3,438 hours/year
• 3,438 hours × $60/hour = $206,250 labor savings
• Close rate improvement: +45% on scored leads = $120K additional revenue
• Total Annual Return: $326,250
• Net ROI: $314,250 (2,619% ROI)

Returns:

• Time savings: 1,820 hours/year (proposals + quotes)
• 1,820 hours × $60/hour = $109,200 labor savings
• 10X quote capacity = $2.4M additional revenue (from extra capacity)
• Total Annual Return: $2.51M
• Net ROI: $2.49M (13,950% ROI)

Returns:

• Time savings: 494 hours/year per agent × 5 agents = 2,470 hours/year
• 2,470 hours × $60/hour = $148,200 labor savings
• Meeting quality improvement: +50% close rate = $225K additional revenue
• Total Annual Return: $373,200
• Net ROI: $365,200 (4,565% ROI)

Returns:

• Time savings: 1,612 hours/year (note-taking eliminated)
• 1,612 hours × $60/hour = $96,720 labor savings
• Upsell opportunities: 30% more captured = $1.7M additional revenue
• Total Annual Return: $1.8M
• Net ROI: $1.78M (11,920% ROI)

Returns:

• Retention improvement: 25 percentage points (70% �' 95%)
• Revenue retained: $300K (policies that would have lapsed)
• Time savings: 520 hours/year (manual reminders eliminated)
• 520 hours × $60/hour = $31,200 labor savings
• Total Annual Return: $331,200
• Net ROI: $321,200 (3,212% ROI)

Total Returns:

• Labor savings: $591,370
• Additional revenue: $5.045M
• Retained revenue: $300K
• Total Annual Return: $5.94M

Payback Period: 30-45 days (entire investment recovered in first 6 weeks)

Note: Most agencies implement 2-3 categories in Year 1, not all 5. Even partial implementation delivers $2M+ ROI.

• Requirements gathering
• System integration
• Team training
• Initial cost: $10-15K

• Go-live with first 2 categories
• Monitor performance
• Adjust workflows

• Add remaining categories
• Scale across entire team
• Full ROI realization

• Monthly subscriptions: $3-5K
• Support & maintenance: Included
• Additional training: Minimal